Refund Policy

At "Leeonardo Robert Grzesiak," we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under the conditions outlined below.

• Timeframe: You have 14 days from the date you receive your order to initiate a return or request a refund.

• Condition of Goods: To be eligible for a refund, items must be unused, in the same condition as received, and in the original packaging (if applicable). If the original packaging is damaged, we reserve the right to deduct the cost of new packaging from the refund amount.

• Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

The following items are not eligible for refunds:

• Custom-made or personalized products.

• Items that are damaged due to misuse or improper handling.

• Products returned outside of the 14-day return period without prior authorization.

• Contact Us: To initiate a return, please contact us at info@leeonardo.com within 14 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

• Return Approval: Once your request is reviewed, we will notify you of the approval or rejection of your return, as well as provide instructions for returning the item.

• Return Shipping: You are responsible for covering the cost of return shipping unless otherwise agreed upon with us. We recommend using a trackable shipping service for returns.

• Inspection: Upon receiving your return, we will inspect the item(s) and notify you of the status of your refund.

• Approval: If your return is approved, a refund will be processed, and the amount will be credited to your original payment method within a certain number of days, depending on your payment provider's policies.

• Partial Refunds: In certain cases, only partial refunds may be granted if the returned item shows signs of use or damage not present upon delivery.

If you need to exchange a product for the same item (e.g., due to a defect or wrong item received), please contact us at info@leeonardo.com. Exchanges are subject to availability.

If your order arrives damaged or if you receive a defective product, please contact us immediately at info@leeonardo.com. We may require photographic evidence of the damage or defect and will work to resolve the issue promptly.